Business Change Alliance

This chart is based on the Kaizen Company's original OSTP comparison matrix of known quality models / organizational improvement approaches. Your practical input is valued. 

Quality model Goal
objective 
Approach
focus 
Implementation 
mechanics 
Criteria More
information 

Balanced Scorecard 
Cohesive strategic managementCollecting and organizing insight from the management level Structured meetings with management and sustained follow-up - Financial
- Customer
- Internal business processes
- Learning and growth  

Balanced Scorecard on Wikipedia

EFQM Business Excellence Model 
Improved effectiveness, efficiency and competitiveness of organizations through excellence Self-assessment and benchmark comparisonsInternal teams or external consultants - Leadership
- People
- Policy & Strategy
- Partnership and resources
- People results
- Customer results
 - Society results
- Key performance output 


EFQM Excellence Model

ISO 9001 

Meeting needs of customers and stakeholdersAssessment against standardized requirements Third party auditors - Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision-making
- Mutually beneficial supplier relationships
 


 
ISO 9001


Kaizen 

Ongoing improvement at all levels at all times Small changes that lead to cumulative compound effect and culture changeInvolvement at all employee levels Multiple 
Kaizen on Wikipedia

OSTP
Organizations able to lead their own development and improvementInternally led self-assessment, improvement, prioritization and implementation Internal teams of employees trained in assessment and implementation - Leadership
- People
- Processes
- Knowledge
- Finance 
 
Business Change Alliance
 
Six Sigma
(DMAIC)
Improved process outputs by removing source of errors, variability - ultimately defects Reducing cost and/or increasing profit through multiple quality management methods with an emphasis on quantitative analysis internal infrastructure of experts in quality management methods  - Cost/profit
- Errors/variability

Six Sigma on Wikipedia 
 
TQM

Long-term success through customer satisfaction Maintaining and improving internal quality standards supported by an organizational culture of collaboration among diverse departments In many cases is managed by managers not dedicated 100% of their time - Product design
- Process management
- Supplier quality management
- Customer involvement
- Information & feedback
- Committed leadership
- Strategic planning
- Cross-functional training
- Employee involvement 


Total Quality Management on Wikipedia

S4E Inc

Standards for Enterprise

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